Complaints

Teenage girl smiling slightly

Making a complaint – did you know that you have the right to complain to SCRA?


What can I complain about?

Did you know that you have the right to complain to SCRA?

Your rights are protected under law by the UN Convention on the Rights of the Child (UNCRC) which means no one can take your rights away from you.

You can complain about:

  • Decisions made by SCRA staff.
  • The actions or behaviour of SCRA staff.
  • The time taken to deal with anything.
  • The building or facilities provided by SCRA.

How can I complain?

As well as filling in the electronic form below, you can also make a complaint:

  • In person at one of our offices.
  • By filling out a paper form which is available from SCRA offices.
  • By telephone – contact your local office or call Head Office on 0300 200 1555.
  • By writing to us at SCRA Head Office, Ochil House, Springkerse Business Park, Stirling, FK7 7XE or email complaints@scra.gsi.gov.uk
  • By asking someone to contact us on your behalf.

Want to fill in the complaints form online?

If you want to fill the complaints form in online and email it to us, just click on the link below.

Type in your details carefully. Please include your name, address and telephone number and give as much detail as you can about your complaint.

Then click submit by email.

If you want to fill out the form, but don’t understand some of it, please ask someone to help you.

Online Complaints form


More information?

If you would like more information about how to complain, we have a leaflet for young people. You can also visit the Complaints section on our website.