Keeping The Promise

Cartoon girl and cartoon rabbit

You might have heard of the Independent Care Review or The Promise. This section of our website provides you with some information about what we are doing to Keep The Promise and make the Children’s Hearings System better.

What have we been doing?

We have listened to all the voices in the Independent Care Review and also to the voices of young people from Our Hearings, Our Voice and their 40 Calls to Action. This has helped us develop our Keeping The Promise Route Plan. It contains lots of information. If you would like to read it in full, it is available on our website.

You can also watch our short cartoon animation to find out more about our work to Keep The Promise.


Will it make the Children’s Hearings System better?

Yes. We are committed to making change and improvement happen. We are part of the Hearings Systems Working Group which has been set up to look at how we can re-design Children’s Hearings. This group will look at what changes are needed in the law. This will take time. Until the re-design happens, we are going to do lots of other work to improve the system we have. 

What is going to happen?

  • We are going to improve our information materials, such as the letters that are sent to you.
  • We are going to continue making our Hearing centres more child friendly and accessible. 
  • We are going to make more information available about your rights. 
  • We are going to provide more information in different formats such as British Sign Language and sub titles.

To make this happen, we will work with Hearings-experienced children, young people and their parents/carers. Their voice will be at the centre of everything that we do.

Any questions?

If you have any questions about our work to Keep The Promise or have any difficulty understanding this information, then please email us or get someone to contact us for you.