Complaints

Cartoon girl and cartoon rabbit

Making a complaint – did you know that you have the right to complain to SCRA?


What can I complain about?

You can complain about:

  • Some decisions made by SCRA staff.
  • The actions or behaviour of SCRA staff.
  • The time taken to deal with anything.
  • The building or facilities provided by SCRA.

How can I make a complaint?

As well as filling in the electronic form via the link below, you can also make a complaint:

  • In person at one of our offices.
  • By filling out a paper form which is available from SCRA offices.
  • By telephone – contact your local office or call Head Office on 0131 244 8600.
  • By writing to us at SCRA Head Office, Ochil House, Springkerse Business Park, Stirling, FK7 7XE or email complaints@scra.gsi.gov.uk.
  • By asking someone to contact us on your behalf.

Want more information?

If you would like more information about how to complain, we have a leaflet for children.

Complaints Leaflet children