Connectivity test
About a week before you attend a Hearing Virtually, a virtual support assistant will email or phone you, asking if you would like to do a connectivity test. This is to ensure that there are no issues with your connections and that you have everything to need.
If you would like to do a test before then, you can contact the Virtual Hearings Team.
Should you choose to have a test, we will send you an email that will have a link to Microsoft Teams at an arranged time for you to ‘meet’ our tester in the virtual room. You can find out more about getting a test here.
Two days before your Hearing is due to take place, you will receive your joining instructions to attend virtually – these are sent to your email address.
The Virtual Support Assistant will be in the Hearing at the start to help you with any access issues.
The Virtual Support Assistant will continue to ensure using the system is as stress free as possible and that your Hearing can go ahead with you in attendance.