Product Manager (Digital Services)

Based in Stirling, with the ability to work from other mainland offices with capacity
Organisation-wide responsibilities
Permanent, Full Time
35 hours per week
£65,466 – £73,620 from 1 April 2026
Ref: EST1367/26

The Scottish Children’s Reporter Administration (SCRA) is an independent statutory body at the heart of the children’s Hearings System, working alongside partners to protect Scotland’s most vulnerable children and young people. Rooted in SCRA’s Values of being supportive, child-centred, respectful and accountable, our culture is built on compassion, fairness and inclusion.

SCRA is seeking an experienced and creative Product Manager (Digital Services) to play a pivotal role in shaping the future of our digital ecosystem. This is an exciting opportunity to lead the development, enhancement and continual improvement of the digital products that underpin both our internal operations and the services we provide to children, families and partner agencies.

In this role, you will bring strong leadership to our product management function, ensuring that products are designed and delivered in a way that reflects organisational priorities and responds effectively to user needs. You will work closely with the Digital Programme Delivery Manager, operational colleagues and cross-functional teams, acting as a credible voice for user‑centred design and modern digital practices. You will lead agile delivery processes, guide product direction and support product owners and business users across SCRA.

You will take a holistic, systems thinking approach to how our digital products interact with wider organisational processes, ensuring that development decisions improve usability, efficiency and the overall experience for internal and external users. You will actively interpret user research and analytics, champion accessibility and compliance, and help maintain a culture of innovation and continuous improvement within digital teams.

To be successful, you will be educated to degree level or have equivalent experience and ideally be working toward or already hold a recognised Product Owner certification. You will bring extensive experience in digital product management, preferably in a public‑sector environment, and possess strong communication skills with the ability to influence senior stakeholders. You will be adept at translating complex business needs into clear requirements and guiding teams through iterative development cycles that deliver real value. Experience of agile methodologies, user‑centred design, digital standards, data protection and security considerations will be essential.

SCRA operates an agile working policy, with each role having a contractual office base. This post is based in SCRA’s Head Office in Stirling. Our Agile Working policy enables staff to work from alternative SCRA offices and home in line with office capacity and core duties. Expenses and travel time are calculated based on your contractual office base.

All SCRA posts are subject to a probation period of 6 months, or the term of the contract, if shorter.

All posts are subject to PVG clearance by Disclosure Scotland. It is normal practice to appoint at the minimum point of the salary scale.

Closing date: Wednesday 8 April 2026

How to Apply

You can find more information by downloading the job description, person specification and application form which can be found at the bottom of this page, or by contacting douglas.cameron@scra.gov.uk.

When completing your application, please clearly describe how you meet each of the essential and desirable criteria, and how your skills and qualities reflect SCRA’s Values and Inclusive Standards and Behaviours Framework, as outlined in the Person Specification.

Submit your completed application form and Inclusion & Diversity Monitoring form to recruitment@scra.gov.uk.

If you require any adjustments or support throughout the application or interview process, please contact HR.helpdesk@scra.gov.uk.

At SCRA we are proud to be a socially inclusive employer and welcome applications from individuals of all backgrounds – regardless of sex, gender identity, gender reassignment, race, ethnic origin, age, pregnancy and maternity, sexual orientation, religion or belief, marital or civil partnership status, disability and other factors such as care experience (e.g. experience in the care system), or socio-economic background. We believe that diverse perspectives strengthen our work and help us better serve Scotland’s children and young people with compassion and integrity.

Job Description
Person Specification
Application Form
Inclusion & Diversity Monitoring Form