It’s All About Change Report

Earlier this year, our Modern Apprentices (MAs) visited 16 core and 11 Outreach Hearing Centres. Their inspections followed on from the Fit For Us report by the first group of MAs which was published in 2011. The MAs wanted to see if things had improved since Fit for Us was published. As well as visiting offices/Hearing Centres, the MAs also conducted a telephone survey. The report ‘It’s all about change’ was written by our MAs, Sophie Murphy, Chelsee Sutherley and Jasmin Swandells.