Postcard feedback initiative

Hearings-experienced young people told us they want more ways to provide us with feedback. That’s why we are testing a pilot feedback postcard initiative for the second time.

The postcards contain a QR code that links to a feedback web page on the My Corporate Parents website for children and young people.

Once they scan the code, children and young people can provide feedback about their experience of the Children’s Hearings System.

Working jointly with Children’s Hearings Scotland (CHS) again, the pilot will run until the end of August 2026 in Ayrshire, Fife, Glasgow, Grampian and Tayside.

It was previously tested in our Hearing centres in Alloa, Elgin, Falkirk, Livingston and Stirling. The feedback was positive, so we decided to try it in some new areas.

On arrival at the Hearing centre, children and young people will be given a feedback postcard by reception staff.  They can take this away with them and share any feedback at a time that suits them. The card can also be given to a trusted adult to pass on if the child or young person isn’t present.

Karen Garside SCRA’s Corporate Parenting Manager said: “The aim is to be more proactive in gathering children and young people’s views about their experience of participating in a Children’s Hearing.

“We know children and young people want lots of different ways of giving their views and providing us with feedback, so we hope this pilot initiative provides them with another way of having their voice heard.”

If you have any suggestions about other ways of providing feedback, please get in touch. We would love to hear from you!