Helping you make a complaint
Did you know you have the right to complain to us if you are not happy?
We want to make it as easy as possible for you to make a complaint. We have lots of helpful advice on our website, as well as information in different formats, including a BSL video with subtitles and audio. We also have cartoon animations for children and young people.
We would welcome any feedback on our complaints materials or if you have any questions about making a complaint. Please get in touch. We would love to hear from you.