Part-Time Support Assistant (Reception), Shetland

Based in Lerwick
10 hours per week Monday to Friday with flexibility to support operational requirements
Temporary to 31/03/21 or return of postholder
£19,046 – £19,533 (pro-rata)
Islands Allowance £1,539 (pro-rata)

The Children’s Hearings System provides the operational setting in which SCRA and our partner agencies work. The aim is to provide a safety net for vulnerable children and deliver tailored solutions which meet the needs of the individuals involved, while helping to build stronger families and safer communities.

Support Assistant (Reception) is a key member of our Reception Support Services Team. As the first point of contact for all visitors to our office, you will provide a warm reception for children, their families and all other persons attending hearings, as well as liaising with a variety of our partners including social workers, police and teachers. You will also provide general clerical support including processing paper and electronic mail/documents, photocopying and filing.

The skills you will require in this post are the sensitivity to deal with people from all backgrounds warmly and effectively, and sound administrative and digital skills.

SCRA provides Children’s Hearings on a face to face, virtual and hybrid basis (with some people attending virtually and physically) and candidates should be able to use digital technology to deliver virtual hearings using our secure virtual platform (training will be provided), as well as utilising digital technology within SCRA’s Hearings suites.

If you wish to find out more about this job please download a job description, person specification and application form which can be found at the bottom of this page. For further information please contact

Closing date: Thursday 29 October 2020                         Ref: EST1033/20

This post is subject to PVG clearance by Disclosure Scotland. It is normal practice to appoint at the minimum point of the salary scale.

How to apply

Save the application form together with the separate Diversity Monitoring form to your drive, fill in the relevant sections and click here to submit them both via email. When the email opens you must attach your completed forms to it. The diversity monitoring form enables us to monitor equalities throughout the recruitment process.

Due to the current circumstances, the selection process is likely to include an interview in which the panel and candidate are attending either physically with physical distancing measures in place, virtually or a combination. If you require any particular arrangements to support either your application or participation in any selection process as a result of the pandemic, please contact HR at

We welcome applications from all protected characteristics including care experience.

Job Description
Person Specification  
Application Form  
Diversity Monitoring Form


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