What can I do if I am not happy with the outcome?

If you are not happy with the way your complaint is being handled or the outcome of your complaint then you may ask for a review of the complaint.

You can do this by contacting the Director of Corporate Development at the National Headquarters at Ochil House, Springkerse Business Park, Stirling, FK7 7XE. If we are at fault, we will accept responsibility. Whenever appropriate we will offer an apology, tell you what we can do to put things right, and tell you what we can do to stop a similar problem arising in the future. Otherwise we will explain why we feel the complaint is not justified.

If you are still unhappy, you have a right to raise a complaint with the Scottish Public Services Ombudsman which you can do directly or through your MSP.

Details of how to raise the complaint can be obtained by contacting:

The Scottish Public Services Ombudsman
Freepost EH641
Edinburgh
EH3 0BR

Telephone: 0800 377 7330
E-mail: ask@spso.org.uk
Website: www.spso.org.uk