Other complaints

You may have a complaint about something which is not the responsibility of SCRA. For example, SCRA cannot deal with complaints about:

• Children's Hearings decisions
• Children's Panel members
• The courts
• Social work, education or the health service
• Safeguarders
• The police

The Reporter in your local office may be able to advise you where to make your complaint in these circumstances. Some examples of the situations where you may feel you have a complaint are as follows:

I don’t agree with the Hearing’s decision

If you disagree with the decision of a Hearing you can appeal against the decision to the Sheriff. The Chair of the Hearing will explain how to do this, but remember you only have 3 weeks to appeal.

I'm not happy with a member of the Children’s Panel

If you have a complaint about the members of the Children's Panel then this is a matter for the Chairman of the Children's Panel in your area. SCRA or individual Reporters cannot deal with complaints about Panel Members but the Reporter in your local office may be able to give you advice about the person to contact if you have this sort of complaint.

I don’t agree with the Sheriff’s decision

The decision of the Sheriff can be appealed to a higher court. You should seek legal advice or contact the Clerk of the Sheriff Court if you wish to appeal.

I'm not happy with the way the Supervision Requirement is working

If you are not happy with the way a Supervision Requirement is working, you should contact the Reporter who can tell you when a review can be held, and may be able to arrange a Children's Hearing to review the Requirement. A Reporter cannot change the Supervision Requirement; this can only be done by a Children's Hearing.